RETURN POLICY
Although we will do our very best to ensure your product is measured properly before its shipped, as with all health care products that potentially come into direct contact with the user, returns will be determined on a case to case basis. Returns/refunds (minus all shopify /credit card processing fees on initial order) will only be accepted for items in unopened, original packaging within 7 days of receipt and the purchaser is also responsible for all return shipping fees. When a direct return or exchange is not an option, we will do everything possible to fix the issue. This may involve us contacting you directly, provide additional advice regarding fit and usage or product return for modification. Please don’t hesitate to contact us via email at sales@brace-it.ca or via phone at 905-634-8598.
SHIPPING POLICY
We strive to ship all orders (excluding custom made products) within 24 to 48 hours of receipt. Orders will typically arrive within 2 to 5 business days from shipment date and include insurance and tracking number. At time of shipping a tracking number will be emailed to you.